Shipping Policy

Order Processing at Frost Buddy

All orders placed with Frost Buddy are processed within 1-3 business days, excluding weekends and holidays. Orders submitted on weekends or holidays will begin processing on the next business day. Once processed, your order is promptly handed over to the shipping carrier to begin delivery.

Shipping Costs and Free Shipping Eligibility

Shipping within the United States is free for orders totaling over $70 at Frost Buddy. For orders under $70, shipping fees will apply and are clearly displayed during checkout before you complete your purchase.

Delivery Timeframes

After your order ships, please allow 3-7 business days for delivery anywhere within the U.S. Delivery times may vary based on your location and the shipping method you select at checkout.

Tracking Your Shipment

Once your shipping label is generated, you will receive an email with your tracking number.
If tracking indicates your package is delivered but you have not received it, please wait an additional one to two days as carriers sometimes scan packages prior to actual delivery.
If your package still does not arrive after this period, please contact Frost Buddy using our contact page for assistance.

Shipping Address Accuracy and Returned Packages

Ensure your shipping address is complete and accurate when placing your order. Packages returned due to incorrect or incomplete address information will require reshipment. Frost Buddy can resend the package, but additional shipping charges will apply for reshipment.

Lost Packages

If your package is confirmed lost by the carrier, Frost Buddy will work with you to provide either a replacement or a refund according to your preference.